Posts Tagged ‘customer thermometer’

Automating Customer Feedback

Mark Copeman, Co-founder of Customer Thermometer stopped by (virtually) to chat about how customer feedback can improve your business. The benefits of getting customer feedback are obvious things such as being able to rectify a mistake and deal with issues quickly and effectively. However one of the things that really sparked my interest about customer feedback was…

Cleaning Company Cut Attrition Rate by 50%

By Casey

Laura Smith of All Star Cleaning, CO, USA was finding it difficult to get feedback from her clients. The number request Laura received from her staff was for feedback on how they performed at their job. As each staff member left the office each day to go out to clean, Laura relied on customer feedback…